Regardless of the circumstance, poor service, not receiving mail, opened mail, a postal worker, long lines at the post office, receiving questionable items in the mail, etc. as a consumer; you have the right to file a complaint. Regardless of the issue(s), file a complaint on each to document and build a record of the issues, which will keep the post office accountable in writing.
You post a complaint with the Post Office Master. All you have to do is ask for the Post Office Master, just like a supervisor for instance. They will take care of any issue you have.
Addendum:
Taken from Post Office procedural documentation; “Management Instruction, PO-250-93-2, Complaint Resolution and Proper Use of the Consumer Service Card”
“USPS management recognizes that prompt response to and viable resolution of customer complaints positively impact customer satisfaction. As such, postal employees are to ensure timely, customer-friendly, and professional complaint resolution.
The complaint resolution process begins when USPS officials receive a complaint from a business or residential customer. Postal personnel are only required to document the complaint in the customer complaint control log, if resolved immediately. However, if the complaint cannot be resolved immediately, the customer or postal employee completes a four-part form, Consumer Service Card (PS Form 4314). This form should be completed at the time of the initial complaint. When follow-up action must be taken or the comment or complaint must be referred elsewhere for action or resolution, a postal employee is responsible for completing the form.
Once the complaint form is completed, local post office personnel must enter the information in the customer Complaint Control Log using the Consumer Service Card number as the control number. On the same date the form is completed, local post office personnel must send copy 2 of the form to the main Consumer Service Card Unit. Within 24 hours of receiving the complaint, the Postal Service must acknowledge the complaint by preprinted postcard, letter, telephone call, or personal contact with the customer.
Local post office personnel must investigate the complaint and provide the customer a final response within 14 days. The results, including the customer contact date, the USPS representative making contact, and a brief description of the action taken, are documented on copy 3 of the complaint form. Copy 3 of the form is then sent immediately to the Consumer Service Card Unit. Copy 4 is filed locally, along with any letters or attachments. The local post office personnel must enter the date the complaint is closed in the customer complaint control log, finalizing the complaint resolution process. Following this process ensures effective complaint resolution accountability and allows for correction of any service deficiencies that may exist.”
The mission of the United States Postal Inspection Service is to protect the U.S. Postal Service, secure the nation’s mail system and ensure public trust in the mail.
Congress empowered the Postal Service to investigate postal offenses and civil matters relating to the Postal Service. Postal Inspectors enforce more than 200 federal laws in investigations of crimes that may adversely affect or fraudulently use the U.S. Mail, the postal system or postal employees. They conduct investigations in the following program areas:
- Assaults
- Bombs
- Burglary
- Child Exploitation
- Controlled Substances
- Counterfeit Stamps, Money Orders and Related Crimes
- Destruction, Obstruction and Delay of Mail
- Electronic Crimes
- Extortion
- Forfeiture
- Identity Fraud
- Lotteries
- Mail Fraud
- Mail or Mailbox Destruction
- Money Laundering
Obscenity and Sexually Oriented Advertising - Robbery
- Theft of Mail
The investigative efforts of USPS OIG Special Agents assist the Postal Service in protecting the mail and help in maintaining the integrity of postal personnel. They conduct investigations in the following program areas:
- Internal Mail Theft Fraud
- Healthcare Fraud
- Financial Fraud
- Contract Fraud
- Official Misconduct
- Technical Investigations
- Special Inquiries
- Whistleblower/Reprisals
Special agents also investigate bribery, kickbacks, extortion, conflicts of interest, and allegations against postal executives. In addition, the Office of Investigations combats fraud and theft through the Countermeasures Directorate’s crime prevention efforts
If you need assistance filing a complaint of any kind, contact administers at Free Consumer Information (FCI). FCI provides a variety of paralegal services, which includes legal pleadings.
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